If a booking is cancelled by the customer within 48 hours from the start of the period of hire, 50% of
all monies paid will be non-refundable and/or client will be invoiced for balance of booked travel. If a
booking is cancelled by the customer within 24 hours from the start of the period of hire 100% of all
monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.
If the passenger(s) does not appear at the time and place designated as the pickup point, all monies
paid will be non-refundable and/or client will be invoiced for full cost of booked travel.
Travelling between 22:00 - 06:00hrs, an additional night rate of £20 is applied.
Full payment is due 7 days before the date of your booking unless the travel is on account or
agreed otherwise. Payment can be made by cash, bank transfer, credit/debit card or over the
telephone by calling our office number. We do not take cheque payments. Details of how to pay will
be forwarded via invoice after confirmation of booking. A 50% deposit is required at the time of
booking for any Wedding Car service. The hirer is responsible for the passengers. Passengers failing
to return on time may be left behind.
We require a £100 non-refundable deposit on all trips over £250 and any minibus journeys.
Any booking made for an airport transfer to London Stansted and London City airports and London Luton will
require a non-refundable deposit of £100 or at the company's discretion.
Any booking made within 24hrs of your travel could incur an additional cost.
Passengers effected by drunkenness or drugs may be refused permission to travel for the safety of
the vehicle, other passengers and the driver’s decision is final. No refund will be available in these
cases.
We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage
that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in
these circumstances. No refunds will be given for journeys terminated part way through the hire.
Full fare will be due to the driver and/or client will be invoiced for full cost of booked travel. In the
event of very bad weather, we reserve the right to cancel without penalty if advised against
travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it
unlikely that we will be unable to complete your journey safely. In these circumstances a full refund,
less any credit card charges will be made but no further compensation is due. Refunds to credit/debit
cards can only be refunded to the original card used within 7 days of the original booking date.
Airport Meet and Greet Service is included within the booking cost up to one hour from the time of
arrival into the terminal, this will be at the driver’s discretion. Car parking charges at all airports will
apply at cost price. Passengers failing to show up 1 hour after the confirmed arrival time will be
charged Waiting time and any additional parking costs if they do not inform us of delays at
customs/Baggage or immigration by telephone. We may also leave after this time period for our
other travel if no contact has been made.
If you have to change your pre agreed travel dates/time we will endeavour to accommodate this but
due to other bookings may have to delay the time of your pick up. Passengers should notify us if
they did not board their flight at the earliest opportunity. Please call your driver when you are
through Passport control /immigration, they will then meet you at an arranged meeting point within
30/60 minutes.
Airport car parking/drop off will be charged at cost price. We are happy to stop for comfort breaks
of 10 minutes or less(minimum 2 hour journey). Longer stops, such as for meals will be charged extra
at our waiting time rate. If advised at time of booking this service will be included in the agreed rate.
Airport collections: Unless special arrangements are requested, 60 minutes waiting time will be
included from the time the flight has landed. All parking charges over 1 hour will then be liable by the customer.
Thereafter, waiting time charges will
apply at our current standard rate . Non-Airport collections: Except for a 10 minute ‘grace’ period,
waiting charges will apply and any additional waiting time during the duration of the booking will be
charged extra to the agreed fare at our standard waiting time rate. Waiting time is charged at £40.00
per hour or £10.00 per 15 minutes (or any part 15-minute period thereof).
Minimum Fare A minimum fare of £40.00 applies for any single journey in any vehicle, £50.00 in an
executive vehicle and £60.00 in a V Class MPV vehicle or similar.
We accept payments in the following currency: GBP There is NO VAT to be added to our prices. Our
vehicles currently meet the London Ultra Low Emission Zone (ULEZ) standard but extras such as the
London Congestion Charge (LCC), toll roads and drop off airport car parking will be charged at cost
price unless agreed beforehand and can be included as part of the fare.
We (AirSea Travel Solutions) reserve the right to amend, change, delete or add to this
cancellation and refund policy whenever we deem it necessary. It is your responsibility to ensure
payment is received as by your agreed method of payment prior to your journey. Failure to pay for
travel by invoice due date will result in £25.00 administration fee and could result in no driver for
your journey.
© Copyright 2022 AirSea Travel Solutions.